Privacy Policy

The type of personal information we collect
We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

Use of Cookies

We use cookies to improve your experience on our website, understand how our site is used, and tailor advertisements shown on our and other websites. Cookies are small data files placed on your device that enable us to record certain pieces of information whenever you visit or interact with our sites.

Types of cookies we use include:

  • Essential cookies: Necessary for the operation of our website.
  • Performance and analytics cookies: Help us understand how visitors interact with our website, providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages.
  • Functionality cookies: Allow us to remember choices you make on our site and provide enhanced, more personal features.
  • Advertising cookies: Are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

You can change your cookie preferences at any time by adjusting your browser settings. However, disabling certain cookies may affect your experience on our website.

Google Analytics and Advertising

We use Google Analytics to understand how our customers use the website and to improve our services. Google Analytics collects information such as how often users visit the website, what pages they visit when they do so, and what other sites they used prior to coming to our website. We use the information we get from Google Analytics only to improve our website and services.

We also use Google Advertising to deliver targeted advertisements to individuals who visit our website. This involves placing a cookie on your device to track your browsing behavior and activities, enabling us to provide advertising that is more relevant to you.

Your information collected through Google Analytics and Advertising is not combined with any personally identifiable information unless you explicitly submit that information through a form on our website. For more information on how Google collects and processes your data, please visit Google's Privacy & Terms.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To allow us to notify you of a reply to a post
  • To answer questions or correspondence.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You are able to remove your consent at any time. You can do this by contacting [contact details]
  • (b) We have a contractual obligation.
  • (c) We have a legal obligation.
  • (d) We have a vital interest.
  • (e) We need it to perform a public task.
  • (f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.
We keep email addresses for 12 months. We will then dispose of your information by deleting the data on our secure database.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected], +44 03300 010 540, and or PO Box 7491, Hook, Hampshire, RG27 7PG if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk